User research watches real people use your product so you learn what actually happens, not what people say happens. This user research template gives you a usability testing script and a moderator guide so a single one-on-one session produces honest behavioral signal you can act on.
Run usability sessions whenever you have a prototype, a flow, or a live product you want to improve. It is the right tool for finding where users get stuck, validating a redesign, or checking whether a new feature is discoverable. Use it before you ship, then again after, because watching five users will teach you more than a hundred guesses.
Each session has one moderator who guides and stays mostly quiet, one notetaker who captures behavior and quotes, and one participant who fits your target user. Test one person at a time so nobody performs for the group. Five sessions per round usually surfaces the majority of serious issues.
Open by making clear you are testing the product, not the person, and ask them to think aloud. Warm up with context questions, then give realistic tasks one at a time and go quiet. The hardest discipline is not helping when they struggle. Their struggle is the data. Probe afterward against what you saw, then debrief immediately to capture issues and severity.
Keep your tasks, findings, and severity ratings together across rounds. Run it in OrgTP.
60 minutes total · 5 sections
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