Process Library

Weekly Operations Review

A weekly review of operational metrics against targets that turns red numbers into owned issues instead of quiet drift.

Operations 6 steps
When to use

Every week for whoever owns delivery and operational throughput.

Trigger
Runs when: Weekly, before the leadership meeting

The procedure

6 steps

  1. Pull the operational scorecard: throughput, on-time rate, backlog, and quality or defect rate.
  2. Compare each metric to its target and to last week and the four-week average.
  3. For any metric off target two weeks running, write the proximate cause in one sentence.
  4. Convert each persistent miss into an issue with an owner and a due date.
  5. Flag any leading indicator trending toward a future miss before it lands.
  6. Summarize the three numbers that most need leadership attention this week.
Outputs
  • An updated operations scorecard
  • Issues opened for persistent misses
  • A three-number summary for leadership
Tools
Operations dashboardIssues list
Note: Compare to baseline, not just to target. A number above target but falling fast is the story; the steady miss is already known.
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