Process Library

Accounts Receivable Collections

A respectful, escalating collections cadence that protects cash flow without damaging the customer relationship.

Finance 6 steps
When to use

When invoices pass their due date and cash needs protecting.

Trigger
Runs when: An invoice passes its due date

The procedure

6 steps

  1. Run the aging report and sort overdue invoices by days late and amount.
  2. Send a friendly reminder on the due date with the invoice attached.
  3. At seven days late, follow up by email and confirm the invoice reached the right contact.
  4. At 30 days late, escalate to a call and offer a payment plan if appropriate.
  5. At 60 days late, loop in the account owner and consider holding service per the contract terms.
  6. Record every touch and the promised-to-pay date in the system.
Outputs
  • An updated aging report
  • A logged collection cadence per overdue invoice
  • Promised-to-pay dates recorded
Tools
Accounting systemAging reportEmail
Note: Start friendly and escalate slowly. Most late payments are an internal process problem on the customer side, not a refusal to pay.
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Related searches
collections sop accounts receivable process overdue invoice checklist ar aging cash flow collections

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