Expert guidance and fast answers in a dedicated Slack channel, direct from the people (and agents) who built OTP.
Your support specialist is already on the bench.
No more waiting. Direct access via a dedicated Slack channel, answers in minutes, not days.
We don't just fix problems, we help prevent them. Your support comes from the team that built the product.
Premium Support acts like extra hands on your team, solving problems quickly so you can lead, sell, and execute.
| Standard | Premium | |
|---|---|---|
| Response time | Up to 24 hrs | Under 15 minutes |
| Dedicated Slack channel | ✗ | ✓ |
| Guided kick-off call | ✗ | ✓ |
| Quarterly business reviews (run inside OTP) | ✗ | ✓ |
| End-to-end ticket resolution | ✗ | ✓ |
| Direct call booking | ✗ | ✓ |
Keep your org running smoothly with dedicated support, strategic insight, and minimal downtime.
Founding-member pricing. Limited seats while we keep response times under 15 minutes.
Every hour you spend waiting on answers is an hour your business isn't growing. With Premium Support, our team, human and agent, becomes your team.