Your org chart has a hole in it. It lists every human who does work at your company and none of the agents that now do work alongside them. That made sense when AI was a feature inside an app. It stopped making sense the moment agents started owning real tasks. BCG and Microsoft both reached the same conclusion this year: treat agents as teammates, or fail to get value from them.
The teammate test
BCG's Leading in the Age of AI Agents frames agents as having a dual nature: part tool, part teammate. A tool waits to be used. A teammate has responsibilities, hands off work, and is accountable for outcomes. Most companies still manage agents like tools, which is why the agents underperform. You would never run a human team where nobody knew who owned what. Yet that is exactly how most agent deployments run.
Microsoft's Work Trend Index goes further, describing "Frontier Firms" built on human-agent teams where every employee becomes, in effect, the manager of a few agents. That only works if the agents are visible: named, seated, and assigned, the same way people are.
If it is a teammate, give it a seat
Here is the practical move. Put your agents on the org chart next to your people. Each agent gets a name, a seat, a clear owner for the outcomes it is responsible for, and a defined handoff to the humans and agents it works with. Suddenly the questions you ask about people apply to agents too: What does this seat own? Who does it report into? What happens when it fails?
This is the core of what OTP does. People and agents live on one chart, not two systems. Every seat, human or AI, has an owner and an accountability. When an agent drops a task, you can see exactly whose responsibility it was and where the handoff broke, because the structure was explicit from the start.
Why this beats a tools inventory
A list of the AI tools you own tells you what you bought. An org chart of your humans and agents tells you how work actually gets done. The first is procurement. The second is an operating model. The companies pulling ahead are the ones that stopped inventorying tools and started organizing teammates. Put your agents on the chart and see what changes.