Ecommerce AI Coordination Playbook
Coordination practices for online retail teams running AI agent teams across inventory management, order fulfillment, pricing, marketplace operations, and customer experience. Built for the speed and complexity of multi-channel e-commerce.
Operations
Daily Health Dashboard
The operations agent compiles a daily health report: orders (placed, shipped, pending), revenue vs target, top-selling and worst-selling SKUs, support ticket volume, return rate, ad spend vs ROAS. Every agent contributes its metrics to one view. The founder reads one report, not eight.
What goes wrong without this
Each agent sends its own report. The ad agent reports great ROAS. The support agent reports high ticket volume. Nobody connects that the high-ROAS product is also the one generating 60% of support tickets due to a quality issue.
Peak Season Coordination Protocol
Before peak periods (Black Friday, Prime Day, holiday season), the operations agent runs a readiness check: inventory levels sufficient, warehouse capacity confirmed, support staffing scaled, ad budgets pre-approved, promotion calendar locked. The check happens 14 days before peak, not the day before.
What goes wrong without this
Black Friday hits. The bestseller sells out in 2 hours because nobody pre-stocked based on the ad budget. The support team is understaffed because nobody projected ticket volume from the promotion. The warehouse is backed up because nobody scheduled extra shifts.
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