# Post-Mortem / Incident Review Template

**Purpose:** Run a blameless incident review that builds a factual timeline, finds true root causes, and ships preventive actions, examining systems not people.

- **Duration:** 75 minutes
- **Cadence:** As needed, after an incident
- **Participants:** Responders, owners, and a facilitator (4-12 people)

## Agenda
- [ ] Set the stage with blameless framing (8 min)
- [ ] Build the timeline of events (18 min)
- [ ] Analyze impact (10 min)
- [ ] Find root causes (5 whys) (17 min)
- [ ] Decide preventive actions (12 min)
- [ ] Close and document (10 min)

## Prompts
- What happened, minute by minute, from detection to resolution?
- What was the impact on customers, systems, and the business?
- Why did it happen, and why did that happen, until we reach the root cause?
- What systemic safeguard would prevent recurrence?
- How will we share this review so others learn from it?

## Action items
- [ ] Preventive action: __________________  Owner: __________  Due: __________
- [ ] Preventive action: __________________  Owner: __________  Due: __________
- [ ] Preventive action: __________________  Owner: __________  Due: __________

---
Free template from OrgTP. Adapt or run it live at orgtp.com/templates/post-mortem-incident-review