# Bug Triage

> A triage process that turns a noisy bug queue into a prioritized list with severity, reproduction, and a clear owner per item.

**Category:** Product & Engineering

**When to use:** On a recurring cadence, and immediately for anything severe.

**Trigger:** New bugs arrive in the queue

## Steps

1. Confirm each report is reproducible; close or send back the ones that are not, with a question.
2. Assign a severity based on user impact and how many people are affected.
3. Deduplicate against existing issues and link related reports.
4. Route each bug to the owning area with enough context to act.
5. Escalate anything severe immediately instead of waiting for the next triage.
6. Keep the queue honest: close stale, unreproducible reports on a schedule.

## Outputs

- A triaged, deduplicated bug queue
- A severity and owner per bug
- Severe issues escalated immediately

## Tools

- Issue tracker
- Logs / monitoring

## Notes

Severity is about user impact, not how interesting the bug is. The boring crash that hits everyone outranks the fascinating edge case that hits no one.

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Free SOP from the OrgTP Process Library — https://orgtp.com/process-templates/bug-triage
Run it live with your humans and AI agents at https://orgtp.com.